Computer and web services

• Instructions on how to create a work order
• Various instructions for students and employees

Location and opening hours of the customer service department:

The computer department's main office is located on the ground floor at Stakkahlíð 1.

An employee of the computer department is present in all the main buildings of LHÍ
Í Steep slope every day from 9.00-16.00
Í Laugarnesi on Tuesdays at 9.00 -12.00
Í Skip hole on Thursdays at 9.00 -12.00
Í City garden by agreement

Sigurthór Albert Heimisson (Sóri)
Phone: 545 2290
Email: sori@lhi.is

Björgvin Þorgrímsson
Email: bjorgvin@lhi.is

Viktor Aron Bragason
Phone: 545 2290
Email: viktor@lhi.is

Employees of the computer department are working from 9.00 – 16.00. They are often working away from the division's offices, and you can then send a request for assistance by e-mail to verk@hjalp.lhi.is

To request a service, send an email to verk@hjalp.lhi.is The name and position within the school (student, teacher, office) is then given along with the location (Þverholt - Skipholt - Laugarnes - Borgartún - Þórunnartún - Austurstræti)) email address and phone number and the message is presented. Breakdowns or other issues that stop classes are given priority, and you can then contact us on 545 2290

Rules for the use of computer equipment owned or maintained by the University of the Arts apply to all employees and students of the school. Users are obliged to familiarize themselves with the rules. Violations of these rules may result in the blocking of access to the LHÍ computer system, in the case of a serious or repeated violation, it may result in expulsion from Iceland University of the Arts.

Students are assigned a mailbox at lhi.is
The mailbox is located on Microsoft's servers and simultaneously provides access to a 100 GB storage area in OneDrive, access to Office 365 programs (Word, Excel, PowerPoint, etc.) and permission to download the Office programs to up to 5 devices.

Students receive a printing quota per semester that corresponds to 100 A4 pages in color or 500 A4 pages in black/white laser printing. If they exceed it, they have to pay separately for printing.

The computer department provides information and assistance as needed to:

• Connect to a network
• Configure access to the school's mail and print services
• Access the school's file servers

There is a wireless network in the students' work areas. Students should connect to a wireless network called LHI with email address and password. (Windows users with username (up to @lhi.is} and password)
Students can get help with basic services related to their studies at the school. The systems supported by the customer service department are: Mac OS X, Linux, Windows.
If the machines cannot be set to basic service due to a malfunction in the hardware, operating system or other software, the student must turn to their repair provider.

Information and assistance as needed to: connect to the school's network, configure the school's mail service, access the school's file servers, install the school's printer on teachers' computers where applicable and more.
Machines and devices owned by the school's staff and teachers receive full service, both hardware and software. Part-time teachers can get help with basic services related to their teaching at the school.
Employees connect to a wireless network called OFFICE with email address and password (Windows users with username (up to @lhi.is} and password)
If machines cannot be set to basic service due to a hardware, operating system or other software failure, the instructor must contact their repair provider.

The school has printing equipment. If a large amount of data needs to be printed, it is appropriate to contact a computer department that can assess the feasibility of in-house printing or recommend purchased printing.

Here are instructions on how users can install printers on their own computers.