Computer and Web Services

• Instructions on how to create a work order
• Various instructions for students and employees

Seat and time of service of the customer service department:

The main office of the computer department is located on the ground floor at Stakkahlíð 1.

The employee of the computer department generally has a presence in all the main buildings of LHÍ
Í Stakkahlíð every day from 9.00-16.00
Í Laugarnesi on Tuesdays at 9.00 -12.00
Í Ship hole on Thursdays at 9.00 -12.00
Í Þórunnartún by agreement

Sigurthór Albert Heimisson (Sóri)
Tel: 545 2290
Email: sori@lhi.is

Björgvin Þorgrímsson
Email: bjorgvin@lhi.is

Svavar Bjarki Bjarnason
Tel: 545 2290
Email: svavarbjarki@lhi.is

Hörður Már Ellertsson
Tel: 545 2290
Email: hordure@lhi.is

Employees of the computer department are working from 9.00 - 16.00. Often they are working away from the department's offices, and you can then send a request for help by e-mail to verk@hjalp.lhi.is

To request a service, an email is sent to verk@hjalp.lhi.is The name and position within the school (student, teacher, office) are also given along with the location (Stakkahlíð - Skipholt - Laugarnesi - Þórunnartún) email address and phone number and a message is presented. Failures or other issues that stop teaching are given priority and you can then contact us on phone 545 2290

Rules for the use of computer equipment owned or managed by the University of the Arts apply to all employees and students of the school. Users are obliged to familiarize themselves with the rules. Violations of these rules may lead to the blocking of access to the LHÍ computer system, in the case of a serious or repeated violation, it may end with expulsion from the Iceland Academy of the Arts.

Students are assigned a mailbox by lhi.is
The mailbox is located on Microsoft's servers and at the same time provides access to a 100 GB storage area in OneDrive, access to Office 365 applications (Word, Excel, PowerPoint, etc.) and permission to download the Office applications on up to 5 devices.

Students receive a printing quota per semester corresponding to 100 A4 pages in color or 500 A4 pages in black/white laser printing If they exceed it, they will have to pay separately for printing.

The computer department provides information and assistance as the case may be to:

• Connect network
• Configure access to the school's mail and print services
• Get to the school's file servers

In student work areas, there is a wireless network Students are to connect to a wireless network called LHI with username (up to @lhi.is) and password.
Students can get help with basic services related to their studies at the school. The systems supported by the customer service department are: Mac OS X, Linux, Windows.
If machines cannot be entered into basic services due to a failure of the hardware, operating system or other software, the student must turn to his repairer.

Information and assistance as the case may be to: connect to the school's network, configure the school's postal service, access the school's file servers, install the school's printer on the teachers' machines where appropriate and more.
Machines and devices of staff and teachers owned by the school receive full service, both hardware and software. Part-time teachers can get help with basic services related to their teaching at the school.
Employees connect to a wireless network called OFFICE with username (up to @lhi.is) and password
If machines cannot be entered into basic services due to a failure of the hardware, operating system or other software, the teacher must turn to his repairer.

The school has devices for printing If a large amount of data needs to be printed, it is appropriate to contact a computer division that can assess the feasibility of in-house printing or recommend purchased printing.

Here are instructions on how users can install printers on their own computers.